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 Post subject: Whelen SDPTS Question
PostPosted: Fri Sep 30, 2022 6:03 pm 
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Hi all,

I've been trying to use the Whelen SDPTS software to troubleshoot my Whelen esc-2020, however when I click extract/request, the program shuts down.

I was curious if anyone has any experience with this issue, or if anyone has some possible solutions.

Thanks,

-Brendan

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PostPosted: Fri Sep 30, 2022 9:00 pm 
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BBoi00 wrote: *
Hi all,

I've been trying to use the Whelen SDPTS software to troubleshoot my Whelen esc-2020, however when I click extract/request, the program shuts down.

I was curious if anyone has any experience with this issue, or if anyone has some possible solutions.

Thanks,

-Brendan
sounds like the program might not be seeing what it wants & just exits instead of throwing an error. maybe a driver issue or something? (windows driver not speaker driver). Does the program spit out a log file or anything?

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PostPosted: Fri Sep 30, 2022 9:55 pm 
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What version of Windows are you using, and how is the ESC-2020 interfacing with your computer? USB or Serial?

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PostPosted: Fri Sep 30, 2022 10:25 pm 
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I just updated windows, now up to date on windows 10. I'm using a com-port to usb cord.

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PostPosted: Fri Sep 30, 2022 11:17 pm 
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BBoi00 wrote: *
I just updated windows, now up to date on windows 10. I'm using a com-port to usb cord.
I've had weird issues with those cables sometimes. maybe thats what your problem is?

has the cord worked before?

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19 years old
want to chat? send me a request on discord: Egress.#7444 or DM me


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PostPosted: Fri Sep 30, 2022 11:33 pm 
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Don't know, I just bought it off Amazon for this particular purpose. When I go into my devices it says it working normally, but thats about it. I think I have an old laptop sitting around that still has a com port, so maybe that would work

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PostPosted: Sat Oct 01, 2022 9:00 pm 
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Problem has been solved.

The com to usb cable was set by default to com 3, where the USB port was set to com 1.

Changing the cable to com 1 solved the issue

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PostPosted: Sat Oct 01, 2022 11:23 pm 
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BBoi00 wrote: *
Problem has been solved.

The com to usb cable was set by default to com 3, where the USB port was set to com 1.

Changing the cable to com 1 solved the issue
glad you were able to figure this out!

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19 years old
want to chat? send me a request on discord: Egress.#7444 or DM me


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