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Whelen SDPTS Question
Posted: Fri Sep 30, 2022 6:03 pm
by BBoi00
Hi all,
I've been trying to use the Whelen SDPTS software to troubleshoot my Whelen esc-2020, however when I click extract/request, the program shuts down.
I was curious if anyone has any experience with this issue, or if anyone has some possible solutions.
Thanks,
-Brendan
Re: Whelen SDPTS Question
Posted: Fri Sep 30, 2022 9:00 pm
by Model L
BBoi00 wrote: ↑Fri Sep 30, 2022 6:03 pm
Hi all,
I've been trying to use the Whelen SDPTS software to troubleshoot my Whelen esc-2020, however when I click extract/request, the program shuts down.
I was curious if anyone has any experience with this issue, or if anyone has some possible solutions.
Thanks,
-Brendan
sounds like the program might not be seeing what it wants & just exits instead of throwing an error. maybe a driver issue or something? (windows driver not speaker driver). Does the program spit out a log file or anything?
Re: Whelen SDPTS Question
Posted: Fri Sep 30, 2022 9:55 pm
by nvanw27
What version of Windows are you using, and how is the ESC-2020 interfacing with your computer? USB or Serial?
Re: Whelen SDPTS Question
Posted: Fri Sep 30, 2022 10:25 pm
by BBoi00
I just updated windows, now up to date on windows 10. I'm using a com-port to usb cord.
Re: Whelen SDPTS Question
Posted: Fri Sep 30, 2022 11:17 pm
by Model L
BBoi00 wrote: ↑Fri Sep 30, 2022 10:25 pm
I just updated windows, now up to date on windows 10. I'm using a com-port to usb cord.
I've had weird issues with those cables sometimes. maybe thats what your problem is?
has the cord worked before?
Re: Whelen SDPTS Question
Posted: Fri Sep 30, 2022 11:33 pm
by BBoi00
Don't know, I just bought it off Amazon for this particular purpose. When I go into my devices it says it working normally, but thats about it. I think I have an old laptop sitting around that still has a com port, so maybe that would work
Re: Whelen SDPTS Question
Posted: Sat Oct 01, 2022 9:00 pm
by BBoi00
Problem has been solved.
The com to usb cable was set by default to com 3, where the USB port was set to com 1.
Changing the cable to com 1 solved the issue
Re: Whelen SDPTS Question
Posted: Sat Oct 01, 2022 11:23 pm
by Model L
BBoi00 wrote: ↑Sat Oct 01, 2022 9:00 pm
Problem has been solved.
The com to usb cable was set by default to com 3, where the USB port was set to com 1.
Changing the cable to com 1 solved the issue
glad you were able to figure this out!